About Professional Care Management of New York
PCM is a New York–based care coordination organization focused on helping individuals navigate complex healthcare and community-based systems through public programs and private-pay services. We work in partnership with individuals, families, providers, and community resources to create coordinated, practical solutions that support safer, healthier, and more independent lives.
Care coordination is an operating discipline
At PCM, care coordination is a structured process. We bring together the right people, information, and resources to develop practical plans and keep them on track — from intake through follow-through.
Intake
Understand needs, collect information, and assess options.
Care Coordination
Develop a personalized plan and coordinate across systems.
Supervision
Monitor services, provide guidance and support.
Quality & Compliance
Ensure high standards, regulatory compliance, and documentation.
Operational Monitoring
Track progress, address challenges, and adjust as needed.
Follow-Through
Keep plans moving forward and help individuals reach their goals.
What we do
Public Programs
PCM provides Service Coordination through New York's waiver programs and other public systems, helping individuals with complex needs live safely and successfully in the community.
Learn More About Public ProgramsPrivate Pay
PCM provides structured, non-clinical support for individuals and families navigating complex healthcare and community-based situations.
Learn More About Private PayAcross New York
We support individuals and families across New York State, with deep experience in Downstate, the Hudson Valley, the Capital Region, and surrounding areas. Our statewide network of providers and community partners helps ensure access to the right resources, no matter where you live.
“Stronger individuals. Stronger families. Stronger communities. Across New York.”
Better coordination requires better systems
We believe that better outcomes come from better systems — and three principles guide our work.
Efficiency
We streamline processes, reduce unnecessary complexity, and focus on practical solutions.
Visibility
We bring clarity through transparent communication, documentation, and measurable progress.
Execution
We turn plans into action, with consistent follow-through and a commitment to meaningful results.
Start a conversation
Tell us who you are and what you're trying to accomplish. We'll route your inquiry to the right PCM team.